This teleconference will help higher education institutions develop effective online approaches to delivering student support services. Needs of online and distance learners will be explored, as well as tips for effective design. Examples of institutions that use the Internet to offer students opportunities for self-help and customized services will be featured.

The program will also focus on the "academic" side of online student services.  For example:

• Testing and proctoring
• Various library services
• Tutoring; local campus and for profit companies
• Plagiarism

Nancy Ragias, Regional Coordinator Southeast Region, Ohio Learning Network

Deidre Stidom, Online Course Manager/WebCT Trainer/Traditional and Online Adjunct Faculty for Computer Technology and Office Systems Technology, Piedmont Technical College

Mickey Slimp, Executive Director, NETnet